Legal
Refund policy
How GoFudo handles full and partial refunds for cancelled, undelivered, missing or incorrect orders.
Last updated 3 September 2026 · Effective 15 October 2026
1. When you get a full refund
You receive a full refund when the restaurant declines or cancels your order, GoFudo is unable to assign a rider, the order is not delivered, the wrong order is delivered, or food arrives spoiled or unsafe. You also receive a full refund if you cancel before the restaurant accepts your order (see our cancellation policy).
2. When you get a partial refund
Partial refunds may apply for missing items, incorrect items, or quality issues affecting only part of an order. We refund the affected item(s) plus a proportional share of GST, not the full order.
3. When no refund applies
Once a restaurant has accepted your order, cancelling it yourself does not qualify for a refund, because the restaurant has already committed to preparing it — see our cancellation policy for the exact stages. We may also decline requests made more than 24 hours after delivery, failed deliveries caused by an unreachable customer, claims on mostly-consumed food, or abusive repeated claims.
4. How to raise a request
Open the order in the app's Help Centre, choose 'Report an issue' or 'Check refund status', describe what went wrong and attach a photo where relevant. Please raise quality or missing-item issues within 60 minutes of delivery.
5. How refunds are paid
Refunds are issued to the original payment method through our payment partner, Razorpay — we do not use a wallet or store credit. UPI refunds typically take 1 to 3 business days and card or net-banking refunds typically take 5 to 7 business days to reflect, depending on your bank. If a refund fails at the payment gateway, we retry it automatically and our support team will follow up if it fails again.
6. Effect on the restaurant
Because we charge restaurants 0% commission, most delivery or platform failures are borne by GoFudo, not deducted from the restaurant. Where the fault lies with the restaurant (for example, an item made unavailable after acceptance), the restaurant's compensation for that order is adjusted accordingly under our partner terms.
7. Escalation
Not satisfied with the outcome? Write to grievance@gofudo.com. We acknowledge within 48 hours and aim to resolve within 30 days, consistent with the Consumer Protection (E-Commerce) Rules, 2020.