Legal
Privacy policy
How GoFudo collects, uses, stores and shares your data across the customer app, rider app and restaurant dashboard, in line with India's DPDP Act.
Last updated 4 September 2026 · Effective 15 October 2026
1. Scope
This policy explains how Techwiser Solutions Pvt. Ltd. ('GoFudo', 'we', 'us') collects, uses, stores and shares personal data through the GoFudo customer app, the GoFudo rider app, our restaurant partner dashboard, and gofudo.com. It is written to meet India's Digital Personal Data Protection Act, 2023 ('DPDP Act'), the Information Technology Act, 2000 and its rules, and the Consumer Protection (E-Commerce) Rules, 2020.
2. Data we collect from customers
Account data: phone number (required), email (optional), password, and profile details you add such as name, date of birth, gender and a profile photo. Address data: saved delivery addresses with landmark, city, state, pincode and map coordinates. Order data: what you ordered, from which restaurant, delivery instructions, and your order and search history within the app. Location data: your device's approximate location while an order is active, used to route your delivery and show nearby restaurants, collected only with your permission.
3. Data we collect from riders and restaurant partners
Riders: name, date of birth, address, driving licence, Aadhaar and PAN numbers with photos of each (Aadhaar and PAN numbers are stored encrypted), a verification selfie, vehicle registration and insurance documents, and bank account details for payouts (stored encrypted). Live and historical GPS location while on duty or on an active delivery, and location captured during an SOS/safety alert. Restaurant partners: PAN, GSTIN, FSSAI licence, bank account proof and menu files, submitted for verification before a restaurant goes live.
4. Payment data
Payments are processed by our payment gateway partner, Razorpay. GoFudo does not receive or store your card number, UPI ID or net-banking credentials — we only receive a payment status and a transaction reference from Razorpay, which we store to reconcile orders, refunds and payouts.
5. How we use your data
To create and secure your account, process orders and payments, route and track deliveries, verify riders and restaurant partners before they can transact on GoFudo, provide customer support, investigate fraud or misuse, meet tax and legal record-keeping obligations, and improve the reliability of the service.
6. Legal basis and consent
We process your data on the basis of your consent (for example, permissions you grant on your device) or because processing is necessary to fulfil the contract you enter into when you place an order, verify a rider, or onboard a restaurant. Where consent is the basis, you may withdraw it at any time through your device settings or by contacting us, though this may limit what the app can do (for example, location access is required to track a live delivery).
7. Location data in detail
Customer location is used only to suggest nearby restaurants and to share your delivery address; it is not tracked continuously outside an active order. Rider location is tracked continuously while on duty so we can assign orders and provide live delivery tracking to customers and restaurants, and is shared with the customer only during their active delivery. Location captured during a safety (SOS) alert is used solely to respond to that alert.
8. Who we share it with
We share only what each party needs to do its job: your name, delivery address, phone number (partly masked) and order details go to the restaurant preparing your order and the rider delivering it; payment details go to Razorpay; identity documents go to our verification providers when onboarding riders and restaurants; and data may be shared with authorities where required by law, or with a successor entity if GoFudo is acquired or restructured. We do not sell personal data to advertisers.
9. Storage and cross-border transfer
Our systems are hosted in India. Some service providers we rely on for authentication and messaging (for example, Firebase for OTP login and push notifications) may process data on infrastructure located outside India as part of delivering that service. We require our processors to protect data to a standard consistent with Indian law wherever it is processed.
10. Retention and deletion
We keep account and order data for as long as your account is active, and transaction records for the period required by tax and accounting law (typically several years) even after an account is closed. GoFudo does not currently offer automated, in-app account deletion; to request deletion or correction of your data, write to privacy@gofudo.com and we will act on it, subject to what we are legally required to retain.
11. Security
We use access controls, encryption for sensitive fields such as Aadhaar, PAN and bank account numbers, encryption in transit, and restrict employee access to what each role needs. No system is perfectly secure, and we will notify affected users and the relevant authority of a confirmed personal data breach as required by law.
12. Your rights
Subject to the DPDP Act, you may request access to, correction of, or erasure of your personal data, ask how it has been used, and raise a grievance about how we have handled it. To exercise any of these, contact privacy@gofudo.com. We aim to acknowledge requests within 7 days and resolve them within 30 days.
13. Children
GoFudo is not intended for anyone under 18, and we do not knowingly collect personal data from children. If we learn that we have, we will delete it.
14. Cookies and tracking
gofudo.com uses essential cookies needed for the site to function (for example, to remember your language), and Google Analytics to understand how visitors use the website and which pages and buttons are popular. We do not run advertising cookies on the website, and the GoFudo apps do not use third-party analytics or advertising SDKs.
15. Grievance Officer
Contact: grievance@gofudo.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
16. Changes and contact
We may update this policy from time to time and will publish changes on this page with a new 'last updated' date. Questions about this policy can be sent to privacy@gofudo.com.