Legal
Cancellation policy
When you can cancel a GoFudo order for a full refund, and what happens once a restaurant has accepted it.
Last updated 3 September 2026 · Effective 15 October 2026
1. Cancelling before the restaurant accepts
While your order is waiting for the restaurant to accept it, you can cancel for free at any time from the app's Help Centre, and any amount paid is refunded in full.
2. Cancelling after the restaurant accepts
Once a restaurant has accepted your order, it moves into preparation and the restaurant has committed ingredients and time to it. From this point, a cancellation made by you is not eligible for a refund. If you need help with an order that has already been accepted, contact support before assuming a refund applies.
3. When GoFudo or the restaurant cancels
If the restaurant cancels your order at any stage — for example, because it has closed or an item is unavailable — you receive a full refund. If GoFudo cancels because no rider could be assigned, your address could not be located, or another platform-side issue occurred, you also receive a full refund automatically; GoFudo bears this cost, not the restaurant.
4. Failed handover at your door
Riders wait a reasonable time at your address and attempt to contact you. If handover still fails because you were unreachable or unavailable, no refund is due for the food.
5. Repeated cancellations
Occasional cancellation before acceptance is fine. Accounts that repeatedly cancel or dispute accepted orders may be limited to prepaid ordering or reviewed for misuse.
6. Restaurant-side cancellations
Partners are asked to mark items unavailable rather than cancel accepted orders. Repeated late cancellations by a restaurant affect its visibility in the app, and any resulting customer refund is not recovered from that restaurant's payout.
7. How to cancel
Open the order in the app's Help Centre and choose 'Cancel order'. The app tells you upfront whether the order is still free to cancel based on its current stage.
8. Contact
support@gofudo.com · +91 81 4081 7111, 9am to 11pm daily. Escalations: grievance@gofudo.com.